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  • Enterprise Support Infrastructure
Built for
Uptime

We engineer the intelligence behind beverage automation — and we
stand behind every system we deploy with 15 years of field-proven
support infrastructure.

We engineer the intelligence behind beverage automation — and we stand behind every system we deploy with 15 years of field-proven support infrastructure.

15+
Years in Field
1,000+
Systems Globally
24/7
Real-Time Monitoring
3-Tier
Escalation Model
REAL-TIME MONITORING
You Can't Manage What You Can't Measure

DraftServ monitors all deployed systems in real-time — giving operators and our
support team complete visibility into every pour, every device, and every network
connection.

DraftServ monitors all deployed systems in real-time — giving operators and our support team complete visibility into every pour, every device, and every network connection.

Guest, Beverage & Session Activity
14-day, YTD, and 365-day pour session count
14-day, YTD, and 365-day volume poured
Days since last pour session
QR code usage tracking
Location wi-fi events
Beverage configuration monitoring
System, Device & Network Activity
System hardware specs & disk space usage
Software, OS, and integration versions
System uptime & dock sync status
Public IP-based geolocation
CPU temperature monitoring
Network, display, and scanner/reader status
Recently logged errors or warnings
TRAINING & ESCALATION
Building Technical Excellence Through
Expert Training
Proven

15 years supporting technology-independent platforms across the most demanding venues.

Direct Field Training

Comprehensive hands-on training for venue staff during every installation — ensuring day-one readiness. Optional field training provided by DraftServ for venue teams and third-party technicians for hardware service.

Multimedia Library

Accessible training material for before and after field handoff featuring installation guides, troubleshooting, and video walkthroughs.

3-Tier Escalation Model
1
TIER 1
Venue Staff

Instant on-site personnel handle routine issues using DraftServ’s multimedia training library and guides.

2
TIER 2
DraftServ Support

Remote diagnostics, real-time system monitoring, and direct access to DraftServ’s technical specialists.

3
TIER 3
Engineering

Direct escalation to DraftServ’s in-house engineering team for complex issues requiring platform-level resources.

INDUSTRIAL-GRADE HARDWARE
Engineered for
Reliability

Every component is built to survive harsh environments and certified to the highest
industry standards.

Every component is built to survive harsh environments and certified to the highest industry standards.

Certified Components
ETL • UL • NSF listed

All components meet rigorous safety and sanitation certifications required by enterprise operators worldwide.

Plug & Play
Pre-configured & Test-driven

Systems arrive pre-configured for easy installation. Component replacement requires minimal reconfiguration.

Universal Compatibility
Any Dispenser • Any Beverage

Compatible with every dispenser type and beverage category — creating a connected ecosystem, not a closed system.

Your beverage system deserves enterprise-grade support

15 years. 1,000+ systems. 24/7 monitoring. Let’s talk about what DraftServ support
looks like for your operation.

Get in Touch

Ready to transform your business with our innovative solutions? Connect with our team to discuss your unique needs.

Email Us
For inquiries
sales@draftserv.com
Support
For support
support@draftserv.com
LinkedIn
Let’s network and explore opportunities
DraftServ LinkedIn
Address
115 E Main Street Suite C1 Buford, GA 30519
Phone
844-372-3873

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